Return Policy

The inflatable products under the Tentspace brand are divided into two major categories: air sealed one and continuously inflated design.

All inflatable products undergo strict quality control for 72 hours to ensure that the air tight system is 100% error-free. After being safely packaged, they are sent to the corresponding customers.

All custom products under the Tentspace brand, from design to materials, every detail step is fully communicated and confirmed with the customer before production. Therefore, returns are not supported, except for the following situations:

Air Sealed products: 

• If the product cannot be used normally within 30 to 60 days due to non-intentional factors of the buyer, we can replace the TPU liner for you free of charge.
• If within 90 to 180 days, the product cannot be used normally due to non-intentional factors of the buyer, we can replace the TPU liner for you free of charge. The buyer shall bear the cost of the shipping.